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AppFolio Property ManagerRun Projects & Operations

STOA rating

6.2 / 10

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Pricing

From $55 a month

What it does

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Cloud-based property management platform for residential, commercial, and community association managers that automates leasing, maintenance, accounting, and communication.

Strengths

All-in-one platform covering leasing, accounting, maintenance, and tenant communication
Strong automation for rent collection and lease renewals
AI leasing assistant reduces time spent on prospect follow-up
Good mobile app for on-the-go property managers
Built-in owner and tenant portals included

Weaknesses

Minimum monthly fees make it costly for small portfolios under 50 units
Per-unit pricing adds up quickly as you grow
Steeper learning curve compared to simpler property management tools
Customer support response times can be slow for non-urgent issues

Key features

Manage residential, commercial, and HOA properties from one cloud-based platform
Automate rent collection, late fees, and lease renewals
Track maintenance requests and assign work orders to vendors
Handle property accounting, owner distributions, and financial reporting
Communicate with tenants and owners through built-in messaging and portals
Screen applicants and manage the full leasing process online

AI features

AppFolio includes AI-powered leasing tools like an AI leasing assistant that can respond to prospective tenant inquiries automatically, and smart maintenance features that help categorize and route work orders. It also offers AI-driven insights for performance reporting.

STOA verdict

AppFolio is best for property managers handling 50+ units who want an all-in-one platform for leasing, maintenance, and accounting. The automation and tenant communication tools are genuinely strong, but the minimum monthly fees and per-unit pricing make it expensive if you're managing a small portfolio. If you only have a handful of properties, you'll likely pay more than you get back.