Zoho Desk helps support teams manage customer tickets from email, chat, phone, and social media in one place, with automation and AI features built in.
Manage customer support tickets from email, chat, phone, and social media in one place
Automate repetitive tasks like ticket assignment, tagging, and follow-up reminders
Give customers a self-service knowledge base so they can find answers on their own
Track agent performance and customer satisfaction with built-in reports
Connect with Zoho CRM to see full customer history right inside a support ticket
Use AI to prioritize tickets, suggest replies, and detect customer sentiment
No integrations listed yet for Zoho Desk.
Zoho Desk includes an AI assistant called Zia that can suggest responses to agents, tag and sort tickets automatically, and flag unusual spikes in ticket volume. It also offers sentiment analysis so you can see how frustrated or happy a customer is before you reply.
Zoho Desk is a great fit for small businesses already using other Zoho tools, since it connects smoothly with Zoho CRM and the rest of their suite. You get a solid help desk with ticketing, automation, and even AI features at a price that beats most competitors — starting at $14 per agent per month. The main downside is that the interface can feel cluttered and takes some time to set up the way you want it.
AI-generated training guides tailored to your team's size, skill level, and focus areas for Zoho Desk — coming in v0.3.2.
View our roadmap →We're building a review system so business owners like you can share real experiences with Zoho Desk.
