Cut response time by 60% and save 3 hours/week on message tracking.
~3 hrs
Saved / wk
Medium
Setup
AI-Assisted
AI
Respond.io pulls in customer messages from email, chat, and social into one place — so you stop copying conversations from different apps into a shared doc or spreadsheet. Your whole team sees every message in one dashboard (a single screen showing all your data). You respond faster and nothing slips through.
~3 hrs
Saved / Week
Some setup required
Setup Complexity
AI Status
Step 1: Create a Respond.io account and open the Channels settings panel
Step 2: Connect each messaging channel you use — email, Instagram, WhatsApp, live chat — one by one
Step 3: Set up a shared inbox (a single place where all messages land) and assign team members
Step 4: Use Make to connect Respond.io to Notion or Coda so closed conversations are logged automatically
Step 5: Set routing rules in Respond.io so messages go to the right team member based on topic or keyword
Step 6: Test by sending a message on each connected channel and confirming it appears in the inbox
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