When a customer replies to a CartGhost WhatsApp message but needs a human to step in, this workflow pushes the conversation into Respond.io (a team inbox for customer messages). Your support team sees the full chat history and can take over without the customer repeating themselves.
Set up a CartGhost webhook that fires when a conversation is flagged for human handoff
Connect CartGhost to Respond.io using Make as the connector
Map the customer's WhatsApp number, chat history, and cart details to a new Respond.io contact and conversation
Assign the conversation to your support team or a specific agent in Respond.io
Test the handoff flow with a sample conversation and confirm the full history appears
Create a free account to get the steps written out for your tools, click by click.
Create a free accountCut customer handoff time and close more escalated sales.
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