Cut customer handoff time from 10 minutes to under 30 seconds and close more escalated sales.
~3 hrs
Saved / wk
Medium
Setup
AI-Assisted
AI
When a customer replies to a CartGhost WhatsApp message but needs a human to step in, this workflow pushes the conversation into Respond.io (a team inbox for customer messages). Your support team sees the full chat history and can take over without the customer repeating themselves.
~3 hrs
Saved / Week
Some setup required
Setup Complexity
AI Status
Step 1: Set up a CartGhost webhook that fires when a conversation is flagged for human handoff
Step 2: Connect CartGhost to Respond.io using Make as the connector
Step 3: Map the customer's WhatsApp number, chat history, and cart details to a new Respond.io contact and conversation
Step 4: Assign the conversation to your support team or a specific agent in Respond.io
Step 5: Test the handoff flow with a sample conversation and confirm the full history appears
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See PlansVisual workflow automation connecting 3,000+ business apps. Build multi-step automations with branching logic, data transformation, and error handling — all by dragging and dropping on a visual canvas. Formerly Integromat. Free: 1,000 credits/month. Core: $9/month. Pro: $16/month. SOC 2 and GDPR compliant.
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CartGhost helps your Shopify store recover lost sales by sending personalized WhatsApp messages to customers who abandon their carts. An AI (powered by Claude) handles the replies — answering questions, offering discounts, and closing the sale. You set it up in 10 minutes and it runs on autopilot.