Croct watches every visitor event in real time. When someone views a product page, adds an item, then goes idle for 15 minutes without checking out, Croct fires a webhook that kicks off a targeted Klaviyo email sequence. The first message goes out quickly after abandonment — before your competitor emails them.
In Croct, build a behavioral segment that matches visitors who viewed a product page and went idle without purchasing.
Configure a Croct webhook to fire when a visitor enters the abandonment segment.
In Make, receive the webhook and extract the visitor's email, product slug, and session duration.
Use the Klaviyo module in Make to add (or update) the contact in a 'Cart Abandonment' list.
Confirm the Klaviyo flow targeting that list is active with a 15-minute entry delay.
Run a test session, verify the contact appears in Klaviyo, and confirm the first email sends on schedule.
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