Cut average message response time from 4 hours to under 30 minutes.
~2 hrs
Saved / wk
Medium
Setup
No AI
AI
When a customer sends a message through Facebook or Instagram, Make automatically forwards it to Respond.io so your team can reply from one shared inbox. You stop missing messages buried in Meta Business Suite and respond faster.
~2 hrs
Saved / Week
Some setup required
Setup Complexity
No AI involved
AI Status
Step 1: Connect your Meta Business Suite account to Make using your Facebook Page token
Step 2: Set the trigger to fire on new messages from Facebook Messenger and Instagram DMs
Step 3: Connect Respond.io to Make using your Respond.io API key
Step 4: Map the sender name, message text, and platform to a new Respond.io conversation
Step 5: Assign incoming conversations to the right team member in Respond.io
Step 6: Test by sending a test DM from a personal account and confirming it appears in Respond.io
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See PlansMeta Business Suite is best for small business owners who use Facebook and Instagram to reach customers. It gives you one place to post content, reply to messages, run ads, and see how your pages are doing — all without jumping between apps. You can schedule posts ahead of time, manage comments and messages from Facebook, Messenger, and Instagram together, and check audience insights to see what's working. It's free to use, though you'll spend money if you run paid ads through it.
Visual workflow automation connecting 3,000+ business apps. Build multi-step automations with branching logic, data transformation, and error handling — all by dragging and dropping on a visual canvas. Formerly Integromat. Free: 1,000 credits/month. Core: $9/month. Pro: $16/month. SOC 2 and GDPR compliant.
Omnichannel messaging inbox — WhatsApp, Instagram, Facebook, TikTok, email, and phone in one team inbox. AI agents handle questions, qualify leads, and book appointments 24/7. $79/month. No free tier. 99.999% uptime SLA.
