Side-by-side comparison of 8x8 X Series
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| Feature | |
|---|---|
| STOA Rating | 6.8 |
| Description | 8x8 X Series is an all-in-one business communications platform that brings together phone calls, video meetings, team chat, and contact center tools into a single system. If your small business juggles separate apps for calling customers, hosting video meetings, and managing a support line, 8x8 replaces all of them with one unified platform that works on your desk phone, computer, or mobile device. 8x8 is built for businesses that need reliable phone service with professional features like auto-attendants, call queues, ring groups, and voicemail-to-email. It also includes a full contact center solution with omnichannel routing (voice, chat, email, SMS) and workforce management tools, so growing teams can handle customer support without bolting on a separate system. The platform stands out with its global calling coverage across 50+ countries, strong uptime guarantee (99.999%), and deep integrations with tools like Microsoft Teams, Salesforce, and other CRMs. 8x8 is trusted by over 3 million business users worldwide. |
| AI Features | AI-Powered 8x8 includes AI across its platform. The Intelligent Customer Assistant handles automated customer self-service with human-like conversations. The contact center uses AI for real-time speech analytics, call summarization, and agent coaching. Conversation intelligence tools automatically transcribe and analyze calls to spot trends and improve service quality. |
| Categories | Support & Serve Customers |
| STOA's Verdict | 8x8 X Series is a strong pick for SMBs that need phone, video, and contact center capabilities in one package — especially if you have a distributed team or international calling needs. However, the lack of transparent pricing and the complexity of the platform mean it is better suited for businesses with 15+ employees who have outgrown simpler tools like Google Voice or Zoom Phone. |
