8x8 X Series is an all-in-one business communications platform that brings together phone calls, video meetings, team chat, and contact center tools into a single system.
8x8 X Series is a strong pick for SMBs that need phone, video, and contact center capabilities in one package — especially if you have a distributed team or international calling needs. However, the lack of transparent pricing and the complexity of the platform mean it is better suited for businesses with 15+ employees who have outgrown simpler tools like Google Voice or Zoom Phone.
Replace separate phone, video, chat, and contact center tools with one unified platform
Handle customer calls professionally with auto-attendants, call queues, and ring groups
Connect with your existing tools through Microsoft Teams, Salesforce, and CRM integrations
Source: 8x8 Business Communications
8x8 includes AI across its platform. The Intelligent Customer Assistant handles automated customer self-service with human-like conversations. The contact center uses AI for real-time speech analytics, call summarization, and agent coaching. Conversation intelligence tools automatically transcribe and analyze calls to spot trends and improve service quality.
Source: 8x8 Business Communications·Verified March 2026
AI-generated training guides tailored to your team's size, skill level, and focus areas for 8x8 X Series — coming in v0.3.2.
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Last researched: March 2026
