Gorgias is built for small ecommerce brands, especially those running on Shopify, who need to handle customer support without hiring a big team.
Centralizes customer messages from email, live chat, Instagram, Facebook, TikTok, WhatsApp, and SMS in one place
AI agent automatically resolves common support questions like order tracking, returns, and refunds
Deep Shopify integration lets you view and edit orders without leaving the app
Proactive chat campaigns can engage shoppers in real time to reduce abandoned carts
Connects with 150+ ecommerce tools including Klaviyo, Recharge, Loop Returns, and Yotpo
Unlimited users on all plans — pricing is based on ticket volume, not seats
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Sources: www.gorgias.com·www.gorgias.com·Verified April 2026
No integrations listed yet for Gorgias.
Gorgias's AI Agent can automatically handle up to 60% of customer inquiries — including returns, order edits, and product recommendations — without any human involvement. It learns your brand's tone and only charges you when it fully resolves a conversation.
Gorgias is a strong pick for small Shopify-based brands that are drowning in customer support tickets and want AI to handle the repetitive stuff. The biggest pro is how tightly it connects with Shopify — you can manage orders and run chat campaigns all in one place. The main downside is cost: the Starter plan at $10/month only covers 50 tickets, so most growing stores will quickly need the Basic plan at $50/month or higher, and AI resolutions add extra charges on top.
AI-generated training guides tailored to your team's size, skill level, and focus areas for Gorgias — coming in v0.3.2.
View our roadmap →We're building a review system so business owners like you can share real experiences with Gorgias.
Last researched: April 2026
