LiveChat

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Feature	LiveChat
STOA Rating	6.6
Description	LiveChat lets businesses chat with website visitors in real time, manage support across multiple channels, and automate responses when agents are unavailable.
Strengths	•Clean, professional chat widget that's easy to install on any website •Solid mobile app so your team can respond on the go •Strong integration library including Shopify, WordPress, and HubSpot •Detailed reporting to track response times and customer satisfaction •AI chatbot add-on can handle after-hours inquiries automatically
Weaknesses	•No free plan — 14-day trial only •Per-agent pricing gets expensive as your team grows •Advanced chatbot features require a separate ChatBot subscription at extra cost •Some reporting features are locked behind higher-tier plans
Key Features	•Add a live chat widget to your website so customers can reach you instantly •Manage all customer conversations from one dashboard across chat, email, and social •Set up automated chatbots to handle common questions when your team is offline •Track customer satisfaction scores and agent performance with built-in reports •Route chats to the right team member based on topic or department •Integrate with your existing tools like Shopify, Mailchimp, and Salesforce
Pricing	From $20/mo
Best For	All industries
AI Features	AI-Powered LiveChat includes AI-powered chatbots that can automatically answer common customer questions and qualify leads without a human agent. It also offers AI-assisted reply suggestions to help your team respond faster and more consistently.
Categories	Support & Serve Customers
STOA Verdict	LiveChat is a great fit if you run an e-commerce store or service business and want to chat with website visitors in real time to close more sales or answer support questions fast. The chat widget is polished and easy to set up, and your team will be up and running in under an hour. The main downside is the price — at $20 per agent per month, costs add up quickly if you have more than a couple of people handling chats.
	Visit LiveChat View Profile

LiveChat

6.6AI

LiveChat lets businesses chat with website visitors in real time, manage support across multiple channels, and automate responses when agents are unavailable.

Strengths

•Clean, professional chat widget that's easy to install on any website
•Solid mobile app so your team can respond on the go
•Strong integration library including Shopify, WordPress, and HubSpot
•Detailed reporting to track response times and customer satisfaction
•AI chatbot add-on can handle after-hours inquiries automatically

Weaknesses

•No free plan — 14-day trial only
•Per-agent pricing gets expensive as your team grows
•Advanced chatbot features require a separate ChatBot subscription at extra cost

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LiveChat

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