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ServiceTitanHome services

STOA rating

5.6 / 10

Openness

OPENNESS 5/10API 1/3 · Export 2/3 · Contract 0/2 · Integrations 2/2

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API

API and Zapier only on The Works or legacy packages. API credentials can be revoked at any time, for any reason, without notice. servicetitan.com, checked 23 Sept 2026 (opens in a new tab)

Your data

Full data export only after you leave, on request within 60 days, as a SQL .BAK file. Service fees may apply. servicetitan.com, checked 23 Sept 2026 (opens in a new tab)

What it does

All-in-one field service management platform for residential and commercial HVAC, plumbing, and electrical companies covering dispatching, scheduling, invoicing, and reporting.

Strengths

Purpose-built for trades businesses like HVAC, plumbing, and electrical
All-in-one platform covers scheduling, dispatching, invoicing, and reporting
Strong mobile app for field technicians
Detailed reporting and business performance dashboards
Large ecosystem of integrations with tools like QuickBooks

Weaknesses

Pricing is not publicly listed and is known to be expensive — expect a high monthly minimum based on user reports.
Significant learning curve and onboarding time required
Too complex and costly for very small or solo operations
Long-term contracts are commonly required

Key features

Schedule and dispatch field technicians with real-time tracking and routing
Create estimates, invoices, and collect payments from the field
Track job history, customer records, and equipment details in one place
Monitor business performance with built-in reporting and dashboards
Manage marketing campaigns and track which ads bring in the most revenue
Integrates with QuickBooks and other accounting tools for financial management

AI features

ServiceTitan includes AI-powered tools that help predict the best times to follow up with customers and suggest upsell opportunities during service calls. It also uses machine learning to help with scheduling efficiency and technician performance insights.

STOA verdict

ServiceTitan is built for established HVAC, plumbing, and electrical companies that are ready to run their whole business from one platform — dispatching, billing, and reporting included. The software is genuinely powerful and purpose-built for trades businesses, but it's expensive and complex enough that very small shops (under 5 techs) will likely find it overkill. If you're growing fast and tired of juggling multiple tools, it's worth a look, but go in knowing the price tag and learning curve are both steep.