Save 4 hours/week on ticket creation and cut missed support issues by 90%.
~4 hrs
Saved / wk
Medium
Setup
No AI
AI
When a customer reports a problem in Tidio chat, the conversation automatically becomes a ticket (a logged support request) in Freshdesk. Your team sees every issue in one place without switching tabs or retyping anything. Nothing gets lost between chat and your help desk.
~4 hrs
Saved / Week
Some setup required
Setup Complexity
No AI involved
AI Status
Step 1: Connect Tidio to Zapier (an automation connector tool) using your Tidio API key
Step 2: Set the Zapier trigger to fire when a Tidio conversation is closed or tagged as an issue
Step 3: Add a Freshdesk action to create a new ticket
Step 4: Map the chat transcript, customer name, and email to the Freshdesk ticket fields
Step 5: Add a ticket priority field based on keywords like 'urgent' or 'broken'
Step 6: Test the workflow and turn it on
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See PlansTidio is best for small e-commerce businesses and online retailers who want to handle customer questions faster without hiring more staff. It combines live chat, a help desk, and an AI agent called Lyro into one platform. You can answer customers in real time or let Lyro handle common questions automatically, even when your team is offline. It connects with Shopify, WordPress, HubSpot, and 120+ other tools you may already use.
Freshdesk is best for small and mid-sized businesses that need a real help desk to manage customer questions and support requests in one place. You can handle emails, chat, phone, and social messages from a single inbox so nothing falls through the cracks. It comes with ticket routing, automation rules, and a self-service knowledge base your customers can use on their own. A free plan is available for up to 2 agents, making it easy to get started without spending anything.
Visual workflow automation connecting 3,000+ business apps. Build multi-step automations with branching logic, data transformation, and error handling — all by dragging and dropping on a visual canvas. Formerly Integromat. Free: 1,000 credits/month. Core: $9/month. Pro: $16/month. SOC 2 and GDPR compliant.
