Freshdesk is best for small and mid-sized businesses that need a real help desk to manage customer questions and support requests in one place.
Collects customer support requests from email, chat, phone, and social into one shared inbox
Automatically routes and assigns tickets to the right team member based on rules you set
Lets you build a self-service help center so customers can find answers without contacting you
Tracks response times and SLAs so you can see how well your team is performing
AI tools (Freddy AI) can suggest replies, summarize tickets, and handle routine questions automatically
Connects with 1,000+ apps including Slack, Shopify, and Salesforce
Sources:
Sources: www.freshworks.com·www.freshworks.com·Verified April 2026
No integrations listed yet for Freshdesk.
Freddy AI can automatically resolve common customer questions, suggest replies to agents, summarize long ticket threads, and give managers instant insights about support performance. AI chatbots can handle up to 30% of incoming questions without any human involvement.
Freshdesk is a great fit for small businesses that are outgrowing shared email inboxes and need a real ticketing system. The biggest pro is that it packs a lot of features — including solid AI tools — at a price point that works for small teams, with a free plan to start. The main downside is that advanced features like AI agents and omnichannel support require higher-tier plans that can get expensive as your team grows.
AI-generated training guides tailored to your team's size, skill level, and focus areas for Freshdesk — coming in v0.3.2.
View our roadmap →We're building a review system so business owners like you can share real experiences with Freshdesk.
Real workflows that use Freshdesk to save time.
Last researched: April 2026
