Front is best for small businesses with a support or operations team that handles a high volume of customer messages across email, chat, or SMS.
Shared inbox lets your whole team see, assign, and respond to customer messages in one place
Supports email, SMS, live chat, social, and WhatsApp from a single workspace
Automation rules route, tag, and assign conversations without manual sorting
Built-in AI can draft replies, summarize threads, and handle common requests automatically
Internal comments and shared drafts let teammates collaborate on replies without forwarding emails
Analytics and reporting show response times, team workload, and customer satisfaction
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No integrations listed yet for Front.
Front AI can auto-draft replies for your agents, summarize long conversation threads, and automatically resolve common customer requests without human involvement. Add-on features include AI-powered quality scoring and customer satisfaction tracking that works without sending surveys.
Front is a strong pick for small businesses with a dedicated support or operations team that handles steady customer message volume across multiple channels. The biggest pro is that it keeps every conversation visible and assigned so nothing gets lost — a real upgrade from a shared Gmail inbox. The main downside is cost: at $25 per seat per month just for the entry-level plan, it can get expensive quickly for teams of 5 or more, and many of the best AI features require paid add-ons on top of that.
AI-generated training guides tailored to your team's size, skill level, and focus areas for Front — coming in v0.3.2.
View our roadmap →We're building a review system so business owners like you can share real experiences with Front.
