Cut review response time from 6+ hours to under 30 minutes and save 2 hours/week on manual platform checks.
~2 hrs
Saved / wk
Medium
Setup
No AI
AI
Every time a new review lands on your Birdeye profile — positive or negative — Make automatically sends the full review text and star rating to your manager's Slack DM. Your team can respond quickly before a negative review goes viral, and positive reviews get celebrated in real time.
~2 hrs
Saved / Week
Some setup required
Setup Complexity
No AI involved
AI Status
Step 1: Connect Birdeye to Make using the Birdeye API trigger for new reviews.
Step 2: Add a filter so 1-star and 2-star reviews also fire an urgent flag.
Step 3: Map the reviewer name, rating, and comment to a Slack DM to your manager.
Step 4: Test with a sample review and activate the scenario.
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See PlansBirdeye is a reputation management and local marketing platform that helps businesses collect reviews, respond to customer feedback, and improve their online visibility. It pulls reviews from 150+ sites into one dashboard, sends automated review requests, and uses AI to help you respond quickly. It is built for local and multi-location businesses like dental offices, law firms, restaurants, and retail stores that depend on online reviews to attract new customers. Over 200,000 businesses use Birdeye with a 4.7/5 G2 rating. Pricing starts at $299/month with no free tier. Contact sales for quotes.
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