Save 4 hours/week on writing support replies and respond to customers 50% faster.
~4 hrs
Saved / wk
Medium
Setup
AI-Assisted
AI
When a new conversation lands in Help Scout, this workflow sends the customer's message to ChatGPT (an AI writing assistant), which drafts a reply based on your tone and common answers. The draft drops into Help Scout as a saved reply for your team to review and send. You cut reply-writing time in half without losing the human touch.
~4 hrs
Saved / Week
Some setup required
Setup Complexity
AI Status
Step 1: Connect Help Scout to Make and set the trigger to fire on new conversations
Step 2: Add a ChatGPT step in Make and write a prompt that includes your brand tone and the customer's message
Step 3: Connect Make back to Help Scout
Step 4: Map the ChatGPT output to a new note or draft reply on the conversation
Step 5: Train your team to review and edit the draft before hitting send
Step 6: Refine your ChatGPT prompt after two weeks based on draft quality
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See PlansHelp Scout is best for small teams that handle a lot of customer emails and want to stay organized without a complicated setup. It gives your team a shared inbox so everyone can see, reply to, and track customer conversations in one place. You also get a built-in knowledge base so customers can find answers on their own before reaching out. It works well for teams of 2 to 50 people who want to look professional and respond quickly without a steep learning curve.
ChatGPT is an AI-powered assistant built by OpenAI that helps you write content, answer questions, analyze data, generate images, and automate everyday tasks through a conversational interface. It works on web, desktop, and mobile, and connects with 60+ business apps on its Team and Business plans. The free plan handles basic writing and research. The $20/month Plus plan unlocks image generation (DALL-E), video creation (Sora), deeper reasoning, file analysis, and Deep Research mode for multi-source reports. Over 300 million people use ChatGPT weekly. Custom GPTs let you build mini AI apps tailored to your specific workflows.
Visual workflow automation connecting 3,000+ business apps. Build multi-step automations with branching logic, data transformation, and error handling — all by dragging and dropping on a visual canvas. Formerly Integromat. Free: 1,000 credits/month. Core: $9/month. Pro: $16/month. SOC 2 and GDPR compliant.
