How do I keep customers happy without hiring more?
Help desk, live chat, knowledge base, ticketing, and customer service tools to delight customers at scale.
29 tools available
Live chat widget for your website — talk to visitors in real time, answer questions, convert browsers to buyers. WCAG 2.1 AA accessibility certified. Simple setup and per-agent pricing. Free: 1 agent, 20 chats/month. Standard: $29/agent/month (unlimited chats). Pro: custom.
Chatfuel is a no-code chatbot builder designed for businesses that sell and support customers through WhatsApp, Facebook Messenger, and Instagram. You can create automated conversation flows using a visual drag-and-drop editor — no programming needed — to answer common questions, qualify leads, recover abandoned carts, and hand off complex issues to your team. The platform integrates with Shopify to display products in chat, send abandoned cart reminders, and process orders directly. ChatGPT-powered AI handles open-ended questions with natural-sounding responses. Paid plans start at $19.99/month. Free tier available with limited conversations.
Real workflows that save time for businesses using support & serve customers tools.
When a Help Scout conversation gets marked urgent or receives a second reply from the same customer in 24 hours, this workflow adds it to a Coda (an all-in-one doc and database tool) escalation tracker your whole team can see. Managers know exactly which customers need immediate attention. You stop urgent issues from hiding in a crowded inbox.
Resolve urgent customer issues 60% faster by giving your whole team one shared escalation list.
Saves ~2 hrs/week
When someone fills out a contact or support form built in Cognito Forms (an online form builder), this workflow automatically creates a new conversation in Help Scout. Your team sees the request right away without checking a separate inbox or spreadsheet. You respond faster and nothing gets missed.
Respond to form submissions 2 hours faster on average and eliminate manual data entry.
Saves ~1 hr/week
When a new conversation lands in Help Scout, this workflow sends the customer's message to ChatGPT (an AI writing assistant), which drafts a reply based on your tone and common answers. The draft drops into Help Scout as a saved reply for your team to review and send. You cut reply-writing time in half without losing the human touch.
Save 4 hours/week on writing support replies and respond to customers 50% faster.
Saves ~4 hrs/week