How do I keep customers happy without hiring more?
Help desk, live chat, knowledge base, ticketing, and customer service tools to delight customers at scale.
29 tools available
Note-taking + flashcards + spaced repetition in one app. Turn notes into study materials automatically. Science-backed scheduling for long-term retention. Free: unlimited notes, flashcards, spaced repetition. Pro: $8/month (annual).
AI customer support agent built on GPT-4. Handles incoming questions automatically using your knowledge base, support history, and account data. Learns from every conversation. Hands off to humans when needed with full context. Free trial. Full pricing requires sales conversation.
Real workflows that save time for businesses using support & serve customers tools.
When a Help Scout conversation gets marked urgent or receives a second reply from the same customer in 24 hours, this workflow adds it to a Coda (an all-in-one doc and database tool) escalation tracker your whole team can see. Managers know exactly which customers need immediate attention. You stop urgent issues from hiding in a crowded inbox.
Resolve urgent customer issues 60% faster by giving your whole team one shared escalation list.
Saves ~2 hrs/week
When someone fills out a contact or support form built in Cognito Forms (an online form builder), this workflow automatically creates a new conversation in Help Scout. Your team sees the request right away without checking a separate inbox or spreadsheet. You respond faster and nothing gets missed.
Respond to form submissions 2 hours faster on average and eliminate manual data entry.
Saves ~1 hr/week
When a new conversation lands in Help Scout, this workflow sends the customer's message to ChatGPT (an AI writing assistant), which drafts a reply based on your tone and common answers. The draft drops into Help Scout as a saved reply for your team to review and send. You cut reply-writing time in half without losing the human touch.
Save 4 hours/week on writing support replies and respond to customers 50% faster.
Saves ~4 hrs/week
