Respond to every negative review within 1 hour and recover up to 30% more unhappy customers before they churn.
~2 hrs
Saved / wk
Medium
Setup
No AI
AI
Birdeye monitors your review profiles across Google, Yelp, and other platforms. The moment a 1-star or 2-star review posts, n8n sends an alert to your support Slack channel with the reviewer name, platform, and review text. Your team can respond publicly within minutes before the review gains visibility.
~2 hrs
Saved / Week
Some setup required
Setup Complexity
No AI involved
AI Status
Step 1: Connect Birdeye to n8n using a webhook trigger for new reviews.
Step 2: Add an IF node that filters for reviews with a rating of 2 stars or fewer.
Step 3: Build a Slack message including the platform, rating, reviewer name, and full review text.
Step 4: Post to your #customer-alerts channel and activate the workflow.
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See PlansOpen-source workflow automation — connect apps and build automations visually. Self-host free with unlimited workflows, or use cloud service. Similar to Zapier/Make but with custom code support and no per-task limits on self-hosted. Self-hosted: free unlimited. Cloud Starter: ~$24/month (2,500 executions). Pro: ~$60/month.
Birdeye is a reputation management and local marketing platform that helps businesses collect reviews, respond to customer feedback, and improve their online visibility. It pulls reviews from 150+ sites into one dashboard, sends automated review requests, and uses AI to help you respond quickly. It is built for local and multi-location businesses like dental offices, law firms, restaurants, and retail stores that depend on online reviews to attract new customers. Over 200,000 businesses use Birdeye with a 4.7/5 G2 rating. Pricing starts at $299/month with no free tier. Contact sales for quotes.
Slack replaces your company's internal email with organized group chats called channels. You create a channel for each project, team, or topic — so conversations stay focused and easy to find. Your team can also share files, hop on quick audio calls (called Huddles), and connect with outside partners through Slack Connect. For a small business, Slack keeps everyone on the same page without the clutter of long email threads. Built-in tools like Canvas (shared documents), Lists (simple task tracking), and Workflow Builder (no-code automation) mean you can manage lightweight projects without paying for extra apps. And with 2,600+ integrations, Slack connects to nearly every tool your business already uses. Slack now includes AI features on every plan — even the free one. The AI can summarize channels you missed, draft messages, answer questions about your company's conversations, and recap your day. It's like having an assistant that reads every message so you don't have to.
