Recover 30% more failed payments within 24 hours and save 3 hours per week on manual payment follow-up.
~3 hrs
Saved / wk
Medium
Setup
No AI
AI
When Stripe reports a failed payment, Make immediately sends the customer an SMS via Twilio with a link to update their card and complete their payment. Most customers fix the issue within hours, cutting the time your team spends on manual outreach to near zero.
~3 hrs
Saved / Week
Some setup required
Setup Complexity
No AI involved
AI Status
Step 1: Connect Stripe and Twilio to Make.
Step 2: Buy a Twilio phone number and set up your SMS template with the customer's name and a payment link.
Step 3: Enable Stripe Customer Portal so customers have a direct URL to update their payment method.
Step 4: Set the Make trigger to fire on Stripe's 'charge.failed' webhook event.
Step 5: Map the customer's phone number and name from Stripe to the Twilio SMS fields.
Step 6: Add a filter to skip SMS if the customer has no phone number on file, and log those to a Google Sheet for manual follow-up.
Step 7: Test with a Stripe test mode failed charge and confirm the SMS delivers correctly.
Upgrade to Plus for AI-powered step-by-step guides
See PlansTwilio is best for small businesses that want to add text messaging, phone calls, or other communication features to their apps or websites. It gives you the building blocks to send SMS alerts, run automated phone calls, verify users, and more—all through a code-based API. You pay only for what you use, so there's no big upfront cost. If you have a developer on your team or work with one, Twilio can power almost any communication workflow you can imagine.
Payment processing platform — credit cards, bank transfers, digital wallets, and 100+ payment methods in 135+ currencies. Complete financial toolkit: billing, subscriptions, invoicing, AI fraud protection, and reporting. 2.9% + $0.30 per transaction. No monthly fees. No setup costs.
Visual workflow automation connecting 3,000+ business apps. Build multi-step automations with branching logic, data transformation, and error handling — all by dragging and dropping on a visual canvas. Formerly Integromat. Free: 1,000 credits/month. Core: $9/month. Pro: $16/month. SOC 2 and GDPR compliant.
