Every time a refund is processed in your store, Make (an automation platform that connects apps) triggers a credit memo (a document that reduces what a customer owes) in QuickBooks Online automatically. This keeps your revenue numbers accurate and stops refunds from hiding in your books for weeks.
Connect your e-commerce platform to Make and set the trigger to 'refund created'
Connect QuickBooks Online to Make as the destination app
Map the refund amount, original order number, and customer name to a new credit memo in QuickBooks
Add a filter so only fully approved refunds trigger the workflow — not pending ones
Turn on the automation and verify the first 3 refunds create correct credit memos
Create a free account to get the steps written out for your tools, click by click.
Create a free accountEliminate manual refund reconciliation and get accurate revenue numbers in real time.
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Run this in your main platform instead? Check how it connects first: its API, native apps, Zapier or Make, and the plan each one needs.
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