Cut average response time by 40% and reduce overdue tickets to near zero.
~2 hrs
Saved / wk
Medium
Setup
No AI
AI
If a Help Scout conversation sits open for more than 24 hours, this workflow adds it as a task in Todoist (a personal task manager) with a due date. Your team gets a daily reminder to follow up so no customer falls through the cracks. You stop relying on memory to track who still needs a reply.
~2 hrs
Saved / Week
Some setup required
Setup Complexity
No AI involved
AI Status
Step 1: Connect Help Scout to n8n (a workflow automation tool you can run yourself)
Step 2: Set a scheduled trigger to check for conversations open longer than 24 hours
Step 3: Connect your Todoist account to n8n
Step 4: Map the conversation subject and customer name to the Todoist task title
Step 5: Set the due date to today so it shows up in your daily task list
Step 6: Test by leaving a Help Scout conversation open overnight and confirming the Todoist task appears
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See PlansOpen-source workflow automation — connect apps and build automations visually. Self-host free with unlimited workflows, or use cloud service. Similar to Zapier/Make but with custom code support and no per-task limits on self-hosted. Self-hosted: free unlimited. Cloud Starter: ~$24/month (2,500 executions). Pro: ~$60/month.
Help Scout is best for small teams that handle a lot of customer emails and want to stay organized without a complicated setup. It gives your team a shared inbox so everyone can see, reply to, and track customer conversations in one place. You also get a built-in knowledge base so customers can find answers on their own before reaching out. It works well for teams of 2 to 50 people who want to look professional and respond quickly without a steep learning curve.
